NXT:Customer Insights

Fast-moving and changing customer expectations are reshaping most industries - and insurance is no exception. Transparency, convenience and a seamless, highly personalised experience is expected when insuring what’s near and dear to customers. To create these journeys, it is necessary to not only reshape own operations but also look beyond and get inspired by different industries, well beyond insurance.

The InsurTech Hub Munich in collaboration with SAP and SAP Fioneer is excited to invite you to NXT:Customer Insights!

Join us for inspiring keynotes and insights from the retail industry on how to engage customers emotionally. In addition, let's learn from leading insurance players on their efforts to manage the customer experience and reshape operations to get ready for the NXT: Customer.

This event marks the beginning of the NXT:Customer stream at the InsurTech Hub Munich followed by a dedicated Innovation Programme kicking off in September 2022.

Agenda:

3.00 PM Intro & Welcome

• Esther Prax & Dr. Reinhard Saller, InsurTech Hub Munich

3.15 PM Customer Centricity in Healthcare: Creation of the Shared Value Health Insurance Ecosystem by Discovery

• Maia Surmava, CIO, Discovery Health

3.40 PM Customer-oriented Operations: How a digital “No-touch Claims” solution can optimize the claims handling process for insurance carriers and end customers

• Alexander Grebert, Global Head Insurance Expert, SAP Fioneer

4.05 PM Impulse speech: Douglas the success story - From retailer with online store to digital company with brick-and-mortar store.

• Stavros Giogiakas, SAP Customer Advisor Financial Services

4.30 PM Panel discussion: NXT:Customer – How insurers can pivot towards the customer

• Maia Surmava, CIO, Discovery Health
• Stavros Giogiakas, SAP Customer Advisor Financial Services
• Kathrin Schwidder, Head of Strategy and Lifetime Partner Transformation at Generali

moderated by InsurTech Hub Munich

5 PM Closing & Networking

We are very looking forward to meeting you all again, either in person at WERK1 or virtual on Zoom.*

If you have any questions feel free to contact marlene@insurtech-munich.com

See you soon,

InsurTech Hub Munich, SAP & SAP Fioneer

*For those who join virtually, we will send the link shortly before the event.

*For those who join in person, we will send you a detailed description of the way to the building and further information shortly before the event.