zenloop GmbH

zenloop is a Berlin-based SaaS company that offers an action-oriented Customer Experience Management Platform. The solution allows businesses to collect, analyze, and automatically translate customers’ insights into impactful initiatives. zenloop closes the gap between feedback and action that leads to a perfect customer journey.

As the pioneer in Action Management, zenloop enables top global corporations such as Deichmann, Hello Fresh, Tier Mobility, VW group, Kraft Heinz, Jochen Schweizer, and Henkel to boost customer retention, advocacy, and customer value through CX governance and intelligent automation.

zenloop was co-founded in 2016 by Paul Schwarzenholz (CEO), who had previously launched and sold flaconi – Germany’s largest online beauty product retailer – to ProSiebenSat1. The company now employs approximately 100 people located in different European countries.