What types of AR deployment and use modes are the most appropriate for maximum cost impact? It depends on the context. We’ll discuss this in a (free) SLN Virtual Roundtable on September 3, 2020 at 16:00 CET. Join us and help develop a robust AR deployment blueprint for industrial field service organizations.

In an article on Service in the wake of COVID-19 and the associated recession, we discussed the need for drastically reducing the cost of uptime for customers. To do that both the cost of providing service and the need for service, either by predicting and preventing, i.e. minimizing, downtime, have to be reduced. Technology in its different iterations must play a significant role in this -and here we look at Augmented Reality (AR). In a first SLN Roundtable on AR on July 16th, we discussed the need for cost reductions, including by capacity adjustments, to stay competitive and the general benefits of Augmented Reality in (Field) Service. (Introductory Presentation). At the next Roundtable on September 3rd, we’d like to discuss tactical approaches to AR implementation and deployment to maximize cost impact. The conventional operating model of (field) service is field engineers visiting customer sites to diagnose, troubleshoot, and repair equipment problems. This requires building up know-how and expertise, capacity, and, importantly, logistics. All come with significant costs, both fixed and variable. Augmented Reality (and related forms of digital visual environments) are changing this picture. In futuristic, though already partially existing, scenarios, engineers access digital representations of equipment (Digital Twins) and intervene on the corresponding physical equipment remotely -with or without the help of AI-based algorithms. This fundamentally alters the cost structures of Uptime (and possibly the competitive space) by impacting the cost of logistics, information processing, and the required capacity for the same levels of service. While such a scenario may require some years to become mainstream, some constituent elements can already be used.

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Please register to attend and you will be sent access to the On-Line event.

For more about the Service Leaders Network see https://serviceinindustry.com/service-leaders-network/