Service Design Leadership Lab

Service Design Leadership Lab

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Online event

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Refunds up to 30 days before event

A two-months learning journey to enhance your leadership skills.

About this event

What to expect?

Nowadays, leading (service design) teams is a very responsible and demanding task in traditional and also agile organisations. This two-months learning journey is designed to support current or prospective leaders in managing their broad range of daily tasks. The course aims to enhance your leadership skills holistically, addressing these three dimensions: leading yourself, leading your team and leading the organisation. There will be a rich blend of different formats (inspiring theory and lectures, interactive sessions, peer-to-peer reflection, self assessments and case clinics) to support you in working on your real-work situations. You will also be able to connect to like-minded people in a safe space and learn from the experience of others. Every participant will be matched to another participant, his or her "Buddy". The theoretical impulses will encourage you to rethink or develop your own leadership attitude.

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Dates and Times

Module 1: June 22, 2022 / 3 PM CEST - 6.30 PM CEST (GMT+2)

Module 2: July 13, 2022 / 3 PM CEST - 6.30 PM CEST (GMT+2)

Module 3: July 28, 2022 / 3 PM CEST - 6.30 PM CEST (GMT+2)

Module 4: TBA (Module 4 will be scheduled together with attendees and trainer on first meeting)

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What are the takeaways from this training?

  • Develop your own leadership role and attitude applying a set of methods, tools and mental maps
  • Use a „Transformation Architect Tool Box“ for leaders and know about their impact
  • Reflect on your own behaviour through self-assessments and reflecting on real situations
  • Learn about different theories on how to empower and motivate your team
  • Be a catalyst for empowering your organisation to embed Service Design
  • Foster an innovative and creative mindset
  • Transfer learned models and theories to your real work situations through hands-on activities
  • Connect with other leaders, sharing insights and learnings in a „safe space“
  • Become the leader that people would love to follow
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Who is this course for?

Service Designer with a current or new to a leadership role. Senior Service designers or experienced Service Designers, Innovation or UX managers, Product Owner. Anybody interested in leading Service or UX Design or Creativity within organisations.

  • No prerequisite required.
  • Max. of 16 Participants for the duration of 2 months. There will be an additional follow-up after 3 months.
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Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at!

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