The world is facing a trifecta of radical, concurrent systemic shifts: post-covid aftershocks, climate crisis and cognitive automation – the stakes are only getting higher. How can service designers more deliberately influence and prepare for challenges and significant next order impacts for environment, society, technology and politics? By developing a structured way to think about the future, we can find ways to look beyond the noise of the present to be better prepared as service providers, users and stakeholders. In this two part online workshop we’ll introduce the concept of developing a futures mindset, scanning the fringes for signals of change and applying that insight to make better choices as service designers in the present.

Learning Objectives

After this workshop you will be able to:

• Understand and communicate the benefits of a futures thinking approach
• Know how to build a futures thinking mindset
• Frame futures questions for a service design project
• Collect and analyse signals of change
• Begin to think through potential forecasts and their impact

Who the workshop is for

Service designers, service design managers, design strategists.

Agenda

Day 1

• Introduction to foresight and futures studies
• Fitting futures into your service design process
• Getting into a futures mindset
• Framing your futures research
• Finding and using signals of change

Day 2

• Understanding consequences of change
• Developing simple scenarios
• Translating impacts for service design
• Building a future ready culture in your org