Inclusive online services for the Municipality - SDN Finalist 2020
Date and time
Location
Online event
Refund policy
Refunds up to 30 days before event
SDN Award Lecture: Let's talk about designing online inclusive services for the Municipality of Amsterdam.
About this event
Little over 850.000 citizens live in this diverse, beautiful city. From Marc to Mohammed. From baby to granny. From garbage collector to PhD student. Every citizen has their context, needs, wishes and challenges. How to design online services that can be used by everyone?
Join this SDN Academy - SDGC21 Pre-Event and learn more about the SDN Award Finalist Serena Westra from Koos Service Design and her case: "Inclusive Online Services for the Municipality".
Lecture learning objectives:
- How to pick a target audience that is inclusive / representative
- How to move from research to practical solutions within 10 days
- The value of Design Sprints for the public sector
- Collaboration between design agency and municipality
- How to make fuzzy research findings clear and actionable
Who is this course for?
Anyone that is interested in human-centered design and making (public) services more inclusive, especially service designers (both agency side and internal) and people working at public entities.
Learn more about the case here.