Mistakes, especially in business, are still a taboo subject. But we all make them. So why are we so reluctant to talk about them? Piotr wants to break this taboo and openly talk about mistakes in the service and experience design processes, customer journey mapping and growing SD competences within the organisation. He believes that mistakes and bad decisions are good as they lead us to improvement and making better decisions in the future. Of course only if we know were we have made a mistake and we want to learn from it. Within his team, they have made a lot of mistakes. Piotr will talk about some of them. And about what they have learned from them.

What are the takeaways from this training?

• you will learn 8 possible mistakes in SD process
• you will learn what was their impact on the projects
• you will learn how to deal or avoid them in your processes

High-level agenda

1. Why focus on what went wrong? Mistakes, learning and ideas about it:
2. Project Team - what can go wrong?
3. Hey, we forget about customers!
4. Secrets, we love to have secrets.
5. Definition of (un)done.
6. Service what?
7. I don't need that.
8. We know. EVERYTHING.
9. Live after the process

Who is this course for?

Service Designers, design researchers, UX designers, business designers, cx experts, customer journey specialists