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Online event

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The CX1 WORLD CONFERENCE is Europe’s biggest CX event. It stands for a community based on actionable insights and impactful connections.

About this event

The highlight of the year for customer experience trailblazers

Welcome to the most prestigious and popular CX event in Europe.

The fourth annual CX1 WORLD CONFERENCE is back and this time it's all about Action.

So get ready for an action-packed online event that brings Europe's Customer Experience Community together to celebrate the CX 2.0 revolution!

#ShiftToAction! #YearofAction

You can now join the CX1 WORLD CONFERENCE on October 12 - 13 without the hassle of making travel arrangements. To bring you the best possible experience and to make sure everyone is safe even with the current COVID-19 situation, we’re switching from a hybrid event to a free virtual event.

Access all the great speakers from your laptop, chat with CX peers, and interact in masterclasses or roundtables — all this without getting out of breath between sessions.

NO FLUFF. Top enterprise speakers presenting actual examples and best practices. Learn from the industry's brightest brains who have benefited from shifting their focus from feedback management to action management.

MULTIPLE MASTERCLASSES. Join the sharpest minds in CX and learn more about what’s valuable for you.

ROUNDTABLE EVENTS. Join like-minded people in roundtable discussions

NETWORKING. Awesome networking opportunities! Book meetings 1 week prior to the event, benefit from our AI profile matching, and jump in 1:1 sessions to help you connect with all the industry leaders and potential partners.

INNOVATION. Check our sponsors and their digital booths. Learn about the latest innovation in Customer Experience.

The event for visionary CX ideas

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