Actions and Detail Panel

€69 – €698.99

Date and time



Neckarstraße Ecke Isarstraße

12053 Berlin


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The CX1 WORLD CONFERENCE is Europe’s biggest CX event. It stands for a community based on actionable insights and impactful connections.

About this event

The highlight of the year for customer experience trailblazers

Welcome to the most prestigious and popular CX event in Europe.

The fourth annual CX1 WORLD CONFERENCE is back and this time it's all about Action.

So get ready for an action-packed hybrid event that brings Europe's Customer Experience Community together to celebrate the CX 2.0 revolution!

#ShiftToAction! #YearofAction

CX1 WORLD will be an industry-changing event to remember

Joining in person is the best way to enjoy our CX1 WORLD.

However, we’ll be making sure that the experience will be remarkable for online only attendees as well!

NO FLUFF. Top enterprise speakers presenting actual examples and best practices. Learn from the industry's brightest brains who have benefited from shifting their focus from feedback management to action management.

MULTIPLE MASTERCLASSES. Join the sharpest minds in CX and learn more about what’s valuable for you.

ROUNDTABLE EVENTS. Join like-minded people in roundtable discussions

NETWORKING & PARTYING. Awesome food, drinks, lounges, music, and access to our exclusive party to help you connect with all the industry leaders and potential partners. But we also provide digital networking areas for remote participants!

INNOVATION. Check our sponsors and their booths. Learn about the latest innovation in Customer Experience.

The event for visionary CX ideas

Two days, 40+ keynotes, 16 masterclasses, roundtables, awesome party, networking

HYBRID EVENT. We kick off the post-covid era with a hybrid event with 1,200+ on-site and 2,000+ online participants who will come together to join the action movement and share their actionable insights and secrets on the industry's latest trends.

URBAN VIBES. For two days, the coolest event location in town: -the 'Vollgutlager,' located in the hip Berlin Neukölln district- becomes our CX1 Arena. This very special industrial location is not only the perfect spot to experience Berlin’s unique and diverse culture but also to get inspired by action-focused speaking sessions.

Join the Action Movement and secure a front-row seat to catch all the action.

Hurry up: Limited ticket availability!

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