A new frontier of insurance customer experience: Marketplaces & Ecosystems

In a highly insecure multi-crisis environment paired with technology and connectivity dominating all areas of life, customer expectations towards the insurance experience are rapidly changing.

How can insurers provide the right products to meet these changing customer demands? How can digital marketplaces or ecosystems enable insurers to serve their customers better and redesign customer experiences with lower cost?

Join us for the NXT:Customer Innovation Circle on January 24th where we bring together perspectives from insurers and technology providers like Apinity to zoom in on the marketplace opportunity for creating cutting-edge customer journeys.

Agenda

04:00 PM Welcome & Intro by Esther Eva Prax and Dr. Reinhard Saller

04:10 PM Best customer experience - why and how a marketplace empowers you

• Anna-Carina Häusler, Managing Director at Apinity
• Fabian Kolbe, Business Development Manager at Apinity

04.45 PM Q&A

05:00 PM Closing Words